Funeral cover policy unreliable

<p>I submitted a claim for funeral cover policy 27 July 2017 to date it is still not processed. I have followed up every second day, and today I was told the claim was not captured. It's been 11 days since the death of my sister we couldn't keep her body any longer and I had pay for funeral costs cash. Hollard never not a single time gave me feedback regarding my claim. I had to follow up myself. Today when I called they kept me on hold and the next thing they cancelled my call. People be aware Hollard funeral cover is unreliable, they don't pay the policy claim but they are quicker to take money from people.</p>