Funeral cover payment delays

I have claimed for funeral expenses cover and told it was approved and will receive payment on Thursday the 5th of May. On Friday I received an sms that the payment was rejected by the bank, called the bank they did no such thing. Hollard keeps on lying and have no valid reason why I haven't received my payment. I called Friday and Monday the 9th of May to follow up but to no avail. Followed it up today the 11th of May and still nothing. It's a funeral cover claim and their lack of communication says they don't care at all. Instead since I lodged the claim the ****s are they ones who cares because I have received more than 10 calls and sms regarding the claim. It's frustrating and their lack of compassion during this difficult time shows they can't be trusted all