JM
Jacky M
1 reviews | Active since Jul 2020
07 Feb 2026, 02:07
Funeral cover not paid out
Disappointed !
My aunt submitted a claim on the 26 January 2026 on the company WhatsApp portal, and she was informed that there were 2 documents missing. She submitted the missing documents the following day and there was no response from Hollard. She called them again on the 02 February 2026 and was advised to re-submit the claim via e-mail. The claim was submitted on the 03/02/2026. Until today, 08/02/2026 she hasn't received any correspondence from Hollard. I would like to advise people to play far away from Hollard. My aunt policy number is ***1.
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Replies (2)
Hollard Life's replyOfficial
08 Feb 2026, 14:56Hello Jacky.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply08 Feb 2026, 14:56
Official
Hello Jacky.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
02 Mar 2026, 10:55Hello Jacky M.
Thank you for being patient and giving us the opportunity to resolve your complaint. Our complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply02 Mar 2026, 10:55
Official
Hello Jacky M.
Thank you for being patient and giving us the opportunity to resolve your complaint. Our complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team