Funeral cover misrepresentation and Hollard doesnt even care to respond!

<p>I contacted hollard in May 2012 to take out funeral covers for me and my partner, my mom and dad and his mom and dad. I spoke to a telesales advisor who sold me the cover both for myself and partner and for my mom and dad as I had their id number and I requested the Sales consultant to please contact my spouse to get the id numbers of his parents for me and to do the same for them as well. I asked the advisor the relevant question that should I die, my mother will get the benefit and the advisor answered yes, I then asked him if anyone else under my policies should they die, if I would get the pay-out as I would be the one suffering a loss and he answered yes and I will be the one paying for the insurance. I have a copy of the call where I spoke to the sales consultant as I work for an insurance company myself and sent it through to Hollard. On the 19/11/2016, my spouses father passed away. I contacted Hollard of which with an intention to claim. I was shocked to be informed that because he is married and the wife is still alive, the wife would have to put in a claim and all payments would be made to her. I was in shock as this was not how it was communicated by the telesales advisor and I was never put in any position or clarity that the monies would be paid to someone else. The premiums for all 3 facilities opened are paid by myself, from my Absa bank account month in and month out since 2012 and now when I want to claim, someone else must not suffer a loss but me. Had I been informed and treated fairly as a client I would have never opened up all these facilities as I am the main member and paying member. My expectations are that the insurance company must either cancel all policies written by me and paid by me and consider contracts null and void and backdate all premiums paid to me as the paying member as I took out a policy under false information or alternatively have the claimed amount paid to me and no one else as that is the impression the sales advisor had me under. all policies are being debited from my Absa account and no one else’s and I have been misled by a Hollard’s telesales advisor. I have given them an opportunity to resolve the matter since the 28/11/2016 and still nothing from the insurance company. Instead they tell me when I call that they are still waiting for recordings, of which I was able to send them the recording I had with the telesales advisor the same day.</p> <p>My direct cell number is ********** 262 and I am available on my cell anytime. I work in the financial industry and Hollard wants to simply play ********, a claims consultant told me she doesn't know how claims or things worked in 2012 as they could have changed. I find their service to be very pathetic especially with such a sensitive issue and no one getting back to me is also totally disrespectful. I dealt with a lady called Bernice Padayachy and have only gotten two calls from her and one to acknowledge my complaint and the second one to say they are waiting for the sales call from an external company and I should have feedback within 7 days. It is now the 13/12/2016 and nothing from Bernice or anyone from Hollard to inform me on the progress of the complaint. Following this complaint I will be logging a complaint as well with the Ombudsman and let an impartial party make the call on this one as clearly no one at Hollard wants this resolved without jeopardising the reputation of the financial institution.</p> <p> </p>