GJ
Gabriel J
1 reviews | Active since Sept 2016
18 Aug 2020, 11:45
Funeral cover from pep (Hollard)
My Mum has a Pep (Hollard funeral policy) She passed on on the 12th of August. So I got All the neccesary documents as they say they pay out in 48 Hrs. Send them through on the 15/08 as I have expenses to be Paid. But because my suster is the claimant she also send me a Afidavit stating she is giving me permision to draw the funds for funeral Costs. now its the 18th of the month and I got told from them she has to go to pep and fill in the forms and send it as she is 242 km Away from me and my mum were staying with me . The funeral parlour contacted me yesterday already asking for payment. and I still have no money to pay as yet. They also told me after All the documents are done by my sister and send in then it would take another 48 hrs. Really is this the type of cover we are paying for. I still wanna burry my mother this year . As it seem that she would only be burried next year . Please assist or Ill take this to beeld sa aswell.
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Replies (5)0
Replies (5)
Hollard Life's replyOfficial
18 Aug 2020, 15:46 Hello Gabriel Jordaan
We are sorry for the loss of your mum as well as your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry for the loss of your mum as well as your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply18 Aug 2020, 15:46
Official
Hello Gabriel Jordaan
We are sorry for the loss of your mum as well as your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry for the loss of your mum as well as your claims experience during this difficult time.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
GJ
Gabriel J's updateReviewer Update
19 Aug 2020, 10:53My number *** policy number ***
GJ
Gabriel J's update19 Aug 2020, 10:53
Reviewer Update
My number *** policy number ***
GJ
Gabriel J's updateReviewer Update
19 Aug 2020, 15:23Thanks for The message here on hellopeter Ive waited until 3 today and no one phoned me. Ive contacted Hollard myself again after the documents they required has been sent only to find out now that both me and my sisters signitatures are required on the same document after Ive told them we are 242 km apart from each other. I have to make payments but due to the service from Hollard it seems I wont be able to make the payments in time. I cant see that a claim cannot be prosessed but the do have the documents only on 2 different papers. now they also requested me to sent a certified copy of my ID as I am the account holder. Which were not told to me at first when I contacted them. This is really not a service I would recommend to any of the community and will spread the word of how Ive been treated. by word of mouth and newspaper and social media if I have to.
Thank you for nothing.
Thank you for nothing.
GJ
Gabriel J's update19 Aug 2020, 15:23
Reviewer Update
Thanks for The message here on hellopeter Ive waited until 3 today and no one phoned me. Ive contacted Hollard myself again after the documents they required has been sent only to find out now that both me and my sisters signitatures are required on the same document after Ive told them we are 242 km apart from each other. I have to make payments but due to the service from Hollard it seems I wont be able to make the payments in time. I cant see that a claim cannot be prosessed but the do have the documents only on 2 different papers. now they also requested me to sent a certified copy of my ID as I am the account holder. Which were not told to me at first when I contacted them. This is really not a service I would recommend to any of the community and will spread the word of how Ive been treated. by word of mouth and newspaper and social media if I have to.
Thank you for nothing.
Thank you for nothing.
GJ
Gabriel J's updateReviewer Update
21 Aug 2020, 07:24Good Morning
Its today the 21st of August after Ive traveled 242 km to get documents signed I still sit with nothing the funeral home notified me if the money is not paid this morning They can not hold the funeral tommorow. So I have to now probably re arrange everything Ive done this whole week. As Hollard cannot live up to their expectations. I have now struggled with them a whole week. and couldnt get my claim. So from here I would have to sell some of my possesion most prbably to get the funeral paid. Today I will speak to the ombudsman. and I am in the media sector so this would definately be published as hollard is unproffesional. and caused me a lot of traumatic stress.
This is not the company for a policy . I would recommend that no one should have a policy here.
So by next week Monday this publishment would appear in the papers.
Its today the 21st of August after Ive traveled 242 km to get documents signed I still sit with nothing the funeral home notified me if the money is not paid this morning They can not hold the funeral tommorow. So I have to now probably re arrange everything Ive done this whole week. As Hollard cannot live up to their expectations. I have now struggled with them a whole week. and couldnt get my claim. So from here I would have to sell some of my possesion most prbably to get the funeral paid. Today I will speak to the ombudsman. and I am in the media sector so this would definately be published as hollard is unproffesional. and caused me a lot of traumatic stress.
This is not the company for a policy . I would recommend that no one should have a policy here.
So by next week Monday this publishment would appear in the papers.
GJ
Gabriel J's update21 Aug 2020, 07:24
Reviewer Update
Good Morning
Its today the 21st of August after Ive traveled 242 km to get documents signed I still sit with nothing the funeral home notified me if the money is not paid this morning They can not hold the funeral tommorow. So I have to now probably re arrange everything Ive done this whole week. As Hollard cannot live up to their expectations. I have now struggled with them a whole week. and couldnt get my claim. So from here I would have to sell some of my possesion most prbably to get the funeral paid. Today I will speak to the ombudsman. and I am in the media sector so this would definately be published as hollard is unproffesional. and caused me a lot of traumatic stress.
This is not the company for a policy . I would recommend that no one should have a policy here.
So by next week Monday this publishment would appear in the papers.
Its today the 21st of August after Ive traveled 242 km to get documents signed I still sit with nothing the funeral home notified me if the money is not paid this morning They can not hold the funeral tommorow. So I have to now probably re arrange everything Ive done this whole week. As Hollard cannot live up to their expectations. I have now struggled with them a whole week. and couldnt get my claim. So from here I would have to sell some of my possesion most prbably to get the funeral paid. Today I will speak to the ombudsman. and I am in the media sector so this would definately be published as hollard is unproffesional. and caused me a lot of traumatic stress.
This is not the company for a policy . I would recommend that no one should have a policy here.
So by next week Monday this publishment would appear in the papers.
GJ
Gabriel J's updateReviewer Update
21 Aug 2020, 07:25Oh and I forgot to Mention Ive contacted the directors Kevin and John and not even they are available. This is the service from this institution.
GJ
Gabriel J's update21 Aug 2020, 07:25
Reviewer Update
Oh and I forgot to Mention Ive contacted the directors Kevin and John and not even they are available. This is the service from this institution.