LH
Leletu H
1 reviews | Active since Dec 2014
11 May 2021, 09:26
Funeral Cover Declined
I joined Hollard Life Insurance in October around the 15th 2020.The first premium was deducted on the 31st of October 2020, until March 2021. Which made 6 premiums deducted. My aunt passed on the 15th of April, and claim was declined due to not have met the 6 monthss waiting period.
I have sent a complaint to Hollard on the 29th of April 2021, and they said they get back to me within 7 days. I haven't received response from them
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
12 May 2021, 09:36Hello Leletu
We confirm that your matter has been referred to internal adjudicator and we have requested an update on the progress of resolving your complaint.
Kind Regards
Natasha Vos
We confirm that your matter has been referred to internal adjudicator and we have requested an update on the progress of resolving your complaint.
Kind Regards
Natasha Vos
Hollard Life's reply12 May 2021, 09:36
Official
Hello Leletu
We confirm that your matter has been referred to internal adjudicator and we have requested an update on the progress of resolving your complaint.
Kind Regards
Natasha Vos
We confirm that your matter has been referred to internal adjudicator and we have requested an update on the progress of resolving your complaint.
Kind Regards
Natasha Vos
LH
Leletu H's updateReviewer Update
12 May 2021, 17:16Hi, yes it has been referred to internal adjudicator. That is where I sent the email to. What puzzles me worse is the fact that they haven't sent an update. I called request an update. Why is there a turn around for such, and still you keep quite.
Your reply is not helping the current situation.
Your reply is not helping the current situation.
LH
Leletu H's update12 May 2021, 17:16
Reviewer Update
Hi, yes it has been referred to internal adjudicator. That is where I sent the email to. What puzzles me worse is the fact that they haven't sent an update. I called request an update. Why is there a turn around for such, and still you keep quite.
Your reply is not helping the current situation.
Your reply is not helping the current situation.
Hollard Life's replyOfficial
13 May 2021, 10:03Hello Leletu
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint. We are experiencing a backlog with our complaints and will be providing you with feedback soon.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint. We are experiencing a backlog with our complaints and will be providing you with feedback soon.
Kind Regards
Natasha Vos
Hollard Life's reply13 May 2021, 10:03
Official
Hello Leletu
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint. We are experiencing a backlog with our complaints and will be providing you with feedback soon.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint. We are experiencing a backlog with our complaints and will be providing you with feedback soon.
Kind Regards
Natasha Vos