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Nthabiseng U
1 reviews | Active since Sept 2017
11 Mar 2022, 07:54
funeral cover
My Grand mother had an Hollard Pep policy, this is the worst policy insurance ever. I was paying the policy for years since October 2021 i been trying at Pep stores and it was giving problems, now i was told the policy lapsed in December 2021. They didn't even communicate with the policy holder about the arrears now that i am complaining they say i must take the matter to ombudsman.
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Replies (4)
Hollard Life's replyOfficial
11 Mar 2022, 08:19Hello Nthabiseng
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your grandmother's identity number or policy number so we can assist.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply11 Mar 2022, 08:19
Official
Hello Nthabiseng
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your grandmother's identity number or policy number so we can assist.
Kind Regards,
Escalated Complaints Team
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Nthabiseng U's updateReviewer Update
14 Mar 2022, 16:59Policy number ***, apparently the policy can not be restored due to overage so for all this years that she's been paying is not considered. Hollard doesn't even have the policy holder's number so how did they inform her about the policy arrears? I was paying R49, i was shocked i had to pay more than R60 without being informed or communicating with policy holder.
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Nthabiseng U's update14 Mar 2022, 16:59
Reviewer Update
Policy number ***, apparently the policy can not be restored due to overage so for all this years that she's been paying is not considered. Hollard doesn't even have the policy holder's number so how did they inform her about the policy arrears? I was paying R49, i was shocked i had to pay more than R60 without being informed or communicating with policy holder.
NU
Nthabiseng U's updateReviewer Update
18 Mar 2022, 17:34I would like to know which number did they use to send SMS because i believe all communications was send to my mother of which she did not receive any notification of the policy not paid
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Nthabiseng U's update18 Mar 2022, 17:34
Reviewer Update
I would like to know which number did they use to send SMS because i believe all communications was send to my mother of which she did not receive any notification of the policy not paid
NU
Nthabiseng U's updateReviewer Update
22 Mar 2022, 09:02The policy holder is 85 yrs old she cannot make follow up hence i am doing this, my grandmother changed her contact meaning u did not contact her, u were supposed to contact my mother because at some point communication was send to her. My mother tried to contact you because she went to BelaBela and your office give her the email address to complain. Maybe Hollard doesn't care about senior citizens and the policy paid out is R7500. I care because i have been paying. I have asked questions and i have been told about the concern of the policy holder but you said you are investigating yet you not giving me feedback. As for paying the wrong policy thats not correct its just i made a typing error by one number.
If you can proof that you have called the policy holder i will be happy.
If you can proof that you have called the policy holder i will be happy.
NU
Nthabiseng U's update22 Mar 2022, 09:02
Reviewer Update
The policy holder is 85 yrs old she cannot make follow up hence i am doing this, my grandmother changed her contact meaning u did not contact her, u were supposed to contact my mother because at some point communication was send to her. My mother tried to contact you because she went to BelaBela and your office give her the email address to complain. Maybe Hollard doesn't care about senior citizens and the policy paid out is R7500. I care because i have been paying. I have asked questions and i have been told about the concern of the policy holder but you said you are investigating yet you not giving me feedback. As for paying the wrong policy thats not correct its just i made a typing error by one number.
If you can proof that you have called the policy holder i will be happy.
If you can proof that you have called the policy holder i will be happy.