NB
Nduduzo B

1 reviews | Active since Dec 2011

15 Jul 2015, 10:26

FUNERAL COVER

6 years ago i joined Hollard Funeral Cover at Pep Store, i have been paying since then this year in January 2015 and February 2015 I did not pay, but in March 2015 i paid double to recover to January that was not paid, In April 2015 I also paid double to recover for February, in May and June 2015 i paid normal, on Monday i lost my Mom, and i phoned Hollard on Tuesday for assistance to claim, i was so shocked when they told that my funeral cover has lapsed because i missed two months but the following months i did paid and they were taking the money i don't understand why i was not told and i have been paying for 6 years, I'm so hurt as i need to bury my Mother this weekend and this is what i have to through with Hollard<br> <br> <br>

0
Replies (1)
Hollard Life
Hollard Life's reply15 Jul 2015, 15:01
Official
Hello SamkeloChina,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.

Kind Regards
Lynne Lawrence
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