Funeral cover
Please be careful, when joining they mention that money will be payed out within 24hours. My Mom passed on, on the the 30th June till to this date which is 2021/07/14 nothing is paid out. ****!!!!! Reference ***5
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Replies (3)
Hollard Life's replyOfficial
15 Jul 2021, 16:30Hello Kabelo
We are saddened to hear about the loss of your mom. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are working overtime to process the claims and have added resources as well but please note that due to the increased volume due to Covid and our own staff being affected by Covid, our turnaround time may be longer than usual.
We apologize for the inconvenience and assure you that we will attend to your claim as soon as possible.
Kind Regards
Escalated Complaints
We are saddened to hear about the loss of your mom. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are working overtime to process the claims and have added resources as well but please note that due to the increased volume due to Covid and our own staff being affected by Covid, our turnaround time may be longer than usual.
We apologize for the inconvenience and assure you that we will attend to your claim as soon as possible.
Kind Regards
Escalated Complaints
Hollard Life's reply15 Jul 2021, 16:30
Official
Hello Kabelo
We are saddened to hear about the loss of your mom. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are working overtime to process the claims and have added resources as well but please note that due to the increased volume due to Covid and our own staff being affected by Covid, our turnaround time may be longer than usual.
We apologize for the inconvenience and assure you that we will attend to your claim as soon as possible.
Kind Regards
Escalated Complaints
We are saddened to hear about the loss of your mom. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are working overtime to process the claims and have added resources as well but please note that due to the increased volume due to Covid and our own staff being affected by Covid, our turnaround time may be longer than usual.
We apologize for the inconvenience and assure you that we will attend to your claim as soon as possible.
Kind Regards
Escalated Complaints
Hollard Life's replyOfficial
30 Jul 2021, 13:01Hello Kabelo
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Wishing you and your family strength during this difficult time.
Kind regards,
Natasha Vos
Hollard Life's reply30 Jul 2021, 13:01
Official
Hello Kabelo
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Wishing you and your family strength during this difficult time.
Kind regards,
Natasha Vos
's updateReviewer Update
30 Jul 2021, 13:15Thank you, all is sorted now.
's update30 Jul 2021, 13:15
Reviewer Update
Thank you, all is sorted now.