Funeral Claim still not paid after the burial!

Hollard funeral claims are not paid in 2 business days like they claim. I have been taken from pillar to post trying to submit a funeral claim to hollard and finally last week Thursday at 7am I have sent all the documents for a funeral claim and I received an auto reply indicating the receipt of my and but after 2 business days and 2 weekend days when I call today, they still haven't started processing my claim and they have not even loaded the documents on the system.

If we did not have an alternative and dependent on Hollard I couldn't have buried my Father.