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Sol M

1 reviews | Active since Jan 2022

12 Jan 2022, 09:50

Funeral claim still not paid after day six(6th)

Since I made funeral claim on policy on the 06 Jan 2022 to date, I never received any communication or update. When they recruit us they say claims would be paid in less than 48 hours but here I am on my 06th day!

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Replies (3)
Hollard Life
Hollard Life's reply12 Jan 2022, 11:15
Official
 
Hello Sol

 We are saddened to hear about the loss of your loved one. Please accept our condolences. 
 
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time. 
 
Our  claims team is busy looking into your claim and what went wrong. We will engage with you within five working days. 
 
Kind regards, 
Escalated Complaints Team 
Hollard Life
Hollard Life's reply17 Jan 2022, 11:04
Official
Hello Sol

We attempted to contact you. Please provide us with your identity number and where you purchased your policy so that we can assist you with your claim. 

Kind Regards
Escalated Complaints Team
Hollard Life
Hollard Life's reply19 Jan 2022, 14:06
Official
Hello Sol

Thank you for your patience while we looked into your claim. Our claims team have confirmed that your claim has been resolved. 

We apologise for the length of time it took to resolve your claim. We wish you and your family strength during this difficult time. 

Kind Regards
Escalated Complaints Team