Funeral claim payout delay

This is the worst service ever, you only respond on these complaints to show that your company responds to complaints but you do nothing to remedy the situation. I have STILL not been contacted by your company, my issue is STILL not resolved and my claim is STILL not paid out. How long do you guys intend to drag your feet with this claim payout? Is this what others can expect from Hollard also? You take our money and then refuse to pay what you promised. It is the absolute WORST service i've ever received from anyone i've paid for. You guys ought to be ashamed for treating people like this when they have just lost a loved one. Stressing about funeral payouts should be the absolute last thing on one's mind going through this!!!!! I DEMAND FEEDBACK TODAY!!!!