FUNERAL CLAIM NEVER ATTENDED TO

On the 26th July 2020 I submitted a funeral claim on behalf of my mother. my father passed away on 26 June. All documents requested were submitted and I was advised it take- 24-48 hours for money to be paid out. On the 7 August I called the contact but held the line forever and eventually I hung up. I then e-mailed *** once again. After no response from Hollard I attempted to e-mail again following up on the claim but to no avail. On the 19 August I e-mailed *** and i still havent received a response.

This is pathetic! We are grieving as a family and needed the funds for my father's funeral and Hollard has failed us. A policy has been paid religiously every month, however now that we need to claim, they are uncooperative and very unemapthetic to grieving families.

I need this matter to be dealt with urgently and we would like the claim to be processed ASAP!