Funeral claim delay

Today i am utterly disappointed in the non-existing service i have received from Hollard thus far! I lodged a funeral claim on 14 July 2021 for the third time (Been struggling to get a hold of someone at Hollard from 5 July). I have sent 9 emails! Over 20 calls! Multiple messages via messenger! 2 apparent escalations! 3 weeks since my loved one passed on and I have not recieved ONE call/Email. Monday 19 July i called and was told that my claim was registered and claim will be paid out in 48 hours. Wednesday 21 July I call again and was told the money should be in my account this morning 22 July. This morning i call only to be told that my claim has not been finalized yet! It is a disgrace that i have to face people with excuses that helped me bury my loved one because of Hollard's unprofessionlism towards their paying customers.

Tomorrow it will be three weeks since our loved one passed on and Hollard is still giving me the run around! As if losing someone is not enough to deal with!

I wish it was possible to move my 2 remaining policies to a different company, where people get to bury their loved ones with dignity!