Funeral Claim complain

I have claimed on my funeral cover for Hollard on the 14th March. The consultants are not efficient. I kept on following up my claim spending hours on the phone. On Friday the 18th March a consultant called Tebogo contacted me and told me all was in order. I phoned back on Tuesday the 22 March and was told the claim was approved and its at the finance department. Till today Friday the 25 March 2022 I still haven't received payment. Hollard states they have a 48 hour turn around time policy. I'm disappointed 😞