NS
Nosipho S
1 reviews | Active since Mar 2021
10 Mar 2021, 09:07
Funeral claim
I’m very disappointed to hollard, I have put in the claim for my sister’s death n was promised money will be in my account within 24-48hrs but 6days has passed but no response from hollard, reference ***2. I sent a follow mail on Monday still no response and Tuesday I called n was told it was not approved and I must wait for another department to call regarding why it was declined and still no one has called me.
My question is why they did not informed via mail or sms, do they really understand the pain and challenges of burring loved ones
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Replies (2)
Hollard Life's replyOfficial
10 Mar 2021, 10:09Hello Nosipho
Thank you for bringing your matter to our attention. Please accept our sincere condolences on the passing of your sister.
Your matter has been referred to a dedicated member of our claims team for urgent action. Our agent will be in contact with you to provide you with an explanation of your claim outcome.
Kind Regards
Natasha Vos
Thank you for bringing your matter to our attention. Please accept our sincere condolences on the passing of your sister.
Your matter has been referred to a dedicated member of our claims team for urgent action. Our agent will be in contact with you to provide you with an explanation of your claim outcome.
Kind Regards
Natasha Vos
Hollard Life's reply10 Mar 2021, 10:09
Official
Hello Nosipho
Thank you for bringing your matter to our attention. Please accept our sincere condolences on the passing of your sister.
Your matter has been referred to a dedicated member of our claims team for urgent action. Our agent will be in contact with you to provide you with an explanation of your claim outcome.
Kind Regards
Natasha Vos
Thank you for bringing your matter to our attention. Please accept our sincere condolences on the passing of your sister.
Your matter has been referred to a dedicated member of our claims team for urgent action. Our agent will be in contact with you to provide you with an explanation of your claim outcome.
Kind Regards
Natasha Vos
NS
Nosipho S's updateReviewer Update
11 Mar 2021, 08:36Hi
Thank you for a prompt response and I did receive a call yesterday but it was not fruitful. I was even more confused.
The lady I spoke to told I only have 4 months in the policy but I have 6 months worth money of debits. Passed 2 months Hollard have been taking double and when I called to asked beginning of February I was informed it was the internal problem not to debit on time that why they debiting double to cover for that and I asked what if something happened me or my family and I was told if anything happened after 6 months debited I should be covered.
Why am I being penalised for internal issues. ? Do you understand that burying a loved ones is not cheap, We had to make means to bury my sister with dignity????. Knowing Hollard is going to pay out
I am extremely disappointed, emotionally drained, stressed and not satisfied ????????????
Thank you for a prompt response and I did receive a call yesterday but it was not fruitful. I was even more confused.
The lady I spoke to told I only have 4 months in the policy but I have 6 months worth money of debits. Passed 2 months Hollard have been taking double and when I called to asked beginning of February I was informed it was the internal problem not to debit on time that why they debiting double to cover for that and I asked what if something happened me or my family and I was told if anything happened after 6 months debited I should be covered.
Why am I being penalised for internal issues. ? Do you understand that burying a loved ones is not cheap, We had to make means to bury my sister with dignity????. Knowing Hollard is going to pay out
I am extremely disappointed, emotionally drained, stressed and not satisfied ????????????
NS
Nosipho S's update11 Mar 2021, 08:36
Reviewer Update
Hi
Thank you for a prompt response and I did receive a call yesterday but it was not fruitful. I was even more confused.
The lady I spoke to told I only have 4 months in the policy but I have 6 months worth money of debits. Passed 2 months Hollard have been taking double and when I called to asked beginning of February I was informed it was the internal problem not to debit on time that why they debiting double to cover for that and I asked what if something happened me or my family and I was told if anything happened after 6 months debited I should be covered.
Why am I being penalised for internal issues. ? Do you understand that burying a loved ones is not cheap, We had to make means to bury my sister with dignity????. Knowing Hollard is going to pay out
I am extremely disappointed, emotionally drained, stressed and not satisfied ????????????
Thank you for a prompt response and I did receive a call yesterday but it was not fruitful. I was even more confused.
The lady I spoke to told I only have 4 months in the policy but I have 6 months worth money of debits. Passed 2 months Hollard have been taking double and when I called to asked beginning of February I was informed it was the internal problem not to debit on time that why they debiting double to cover for that and I asked what if something happened me or my family and I was told if anything happened after 6 months debited I should be covered.
Why am I being penalised for internal issues. ? Do you understand that burying a loved ones is not cheap, We had to make means to bury my sister with dignity????. Knowing Hollard is going to pay out
I am extremely disappointed, emotionally drained, stressed and not satisfied ????????????