FUNERAL CLAIM APPAULING SERVICE

Appauling service from Hollard. I love my beloved and lodged the claim through the bolt on Saturday , received the note that I will be contacted. I expected a call on Monday to no avail, I then lodged the claim direct which I filled in and posted on Monday 15h41. I did receive an automated email confirming the claim, there and then. That is the last I heard from Hollard. The funeral was planned for the following Saturday. Following no response, I triggered a call on Thursday and the claim had not been logged according to customers service department even though they could trace all the documents that were sent which accompanied a claim. I was told that the claim will be prioritised. Nothing, no call until I called them again on Friday about 11h00 at that time I was under pressure to pay for funeral arrangements. Still I was made to roam around and to that the authorisation was made on Friday 08h44 but no money was in my account. With little left to do, I had to secure funds from a Mashonisa to make sure that the funeral process shall continue. I was told that by 13h00 the fund "may" be there, touch wood nothing came through. Got called at about 15h00 and told that the money should appear and the day went by without any money. The money only appeared Sat. Someone called admitting yhe fault and reflected that they will settle the interest incurred by approach Mashonisa as it is their processes that were flawed. To this day am waiting. The service is worst. Have dealt with Hollard 12 years ago,and was not treated like this when I have paid and during the time of my grief. I have never been so mistreated. STAY AWAY FROM Hollard if you want the piece of mind.