OM
Olwethu M
1 reviews | Active since Nov 2021
15 Nov 2021, 14:05
funeral claim
I have claimed on 03/11/2021 and the service was poor, I had to resend documents more than 10 times, I still have not received anything and when I call for an update on the claim the phone is never picked up at the claims department
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Hollard Life's replyOfficial
15 Nov 2021, 14:35Hello Olwethu
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will provide feedback within three workings days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply15 Nov 2021, 14:35
Official
Hello Olwethu
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong. We will provide feedback within three workings days.
Kind regards,
Escalated Complaints Team