Funeral claim

It's been 2 months since I made a claim, they even sent a message a week after the claim stating that I would receive our claim by the end of that week and now it's 2 months since the funeral and we still haven't received our claim. I don't like to complain and I'm really patient but if this was the only policy my mother had before she left us, we wouldn't have been able to have the funeral. I've called, they said it was sorted tried calling again, my airtime gets wasted everytime since yall have to market everything on the help lines ( how convenient) honestly at this point this is just kind request (once again) to please sort out this issue because yall haven't requested any outstanding documents instead yall said it's done so I'm taking matters into my own hands and I am going to take this to the publics eyes because I'm just tired of waiting.