FUNERAL CLAIM

Submitted claim, partially paid, called them several times to find out why?

They told me its has been escalated and someone was suppose to call me the next day, WELL no one did. I called 2 days later and still got the same response someone was to call me today. Nothing has happened.

So before the part of the claim was paid I had asked them to come back to me and wrote them emails, which were not acknowledged even when I sent the email asking them to at least acknowledge the email, they did not and the email was sent to their consultant personal ( business email address).

It's been a very stressful process dealing with Hollard. Even though my case was a bit complicated but I specifically asked them before to hold the claim but despite coming back to me to explain the final step which they never did.

in short, its a headache dealing with them, dropping calls, not responding to emails, not calling when they say they'll call you.

It's a pity I still have a few covers with them for years if I could honestly I'll just cancel them.