Funeral claim

Good day my name It's Richard Bhekumuzi Dladla m writing this massage with broken hurt about the poor service I got from Hollard service.. I made a funeral policy on Wednesday and I didn't get any communication within 24 hour or 48 hour till I called them and I was told that I'll be called again and still no call i had to postpone my sister funeral because of *********** staff... What suppose to happen shud I borrow money to bury my loved ones yet I've being paying policy.... M gonna make sure such bad poor service all complaints platform are aware pages like hello dolly and hello Peter will be informed