FUNERAL BENEFITS

I have called and app**** for a funeral life cover for my parents in 2015, the clerk took all my details which took me about 30 to 45 mins to complete. In January I called to inquire why the payments did not go off, they took my banking details again. I got an sms reminding me of the debit order which will go off. However, it never did. I called Hollard several times and had to repeat my story over and over with no help at all. A lady named Rachel offer to help me, however, she had to first get recording to verify the call, when she had to speak to a manager to assist her to assist me. she had promised to call back and sort this out. it is now three week and she had never called and no one from Hollard called me.<br> Now, if my parents die, how will Hollard assist me with the bad service they have provided me. as a south African house hold band name this sucks...it this is how much they care when south Africans should be aware of this fact. when death comes I do not want to ague with clerks who cannot speak proper English or understand English or does not know their product well, I want help at that time...so Hollard you suck