Funds allocation

Can you please advise what is the hold up on allocating funds to my policy I have sent a proof of cash payment to you and asked for feedback and no one has contacted me to advise me what steps have been taken. Today again I received an sms that my policy is in arrears . Text Message Today 15:01 Dear Client. Your AFD Ultimate Funeral Plan Policy No ***/1 premium is overdue. Please make payment at Pay@ pay points e.g. Flash, PEP, etc. using your Pay@ number: ***. Please make payment on or before 26 Jun 2024 to avoid cancellation. For more info call *** or email ***. Hollard Lic Life Ins & Auth FSP. TCs & Std rates apply