****ED UP HOLLARD

I have never experienced such bad service in my life I have put in a claim with Hollard for a funeral that was on the 2nd of May 2018 today is the 14th of May 2018 and yet I have not received any feed back from Hollard regarding my claim

I spoke to a team leader Siena Motsae who is so *********** just like the consultants I have ref numbers I requested for someone to call me back give me feed back I have tried to speak to a manager but I am not getting anywhere with these people from Hollard as I don't know what more to do

Hi Dewayne

She has mover claim to correct department so that they can asses it .

Regards Edward

From: Gordon, Dewayne ********** Sent: 08 May 2018 01:37 PM To: Edward Ramokgopa ********** Subject: RE: ********** 2

So Edward what is it that she said????

From: Edward Ramokgopa ********** Sent: 08 May 2018 01:28 PM To: Gordon, Dewayne ********** Subject: RE: ********** 2

Hi Dewayne

She responded .

Regards Edward

From: Gordon, Dewayne ********** Sent: 08 May 2018 01:27 PM To: Edward Ramokgopa ********** Subject: FW: ********** 2

From: Nthabiseng Masakala ********** Sent: 08 May 2018 11:36 AM To: Gordon, Dewayne ********** Subject: RE: ********** 2

Please give me you contact number so I can call you.

From: Gordon, Dewayne ********** Sent: 08 May 2018 11:30 AM To: Nthabiseng Masakala Subject: RE: ********** 2

Mam

As I said the deceased did not attend ANY DOCTORS so where to should I take that form ????who will fill it in????there is no record of him attending doctors and I said that 100 times now

As I was told to go do an affidavit and that is what I did!!!!!!!!!

From: Nthabiseng Masakala ********** Sent: 08 May 2018 11:22 AM To: Gordon, Dewayne ********** Subject: RE: ********** 2

Good day

Please bring the CMA form to the branch in order for us to proceed with the claim .

Regards, Nthabiseng Masakala . Branch Consultant | HAD Key West Branch | South Africa T: ********** 797| C: ********** 339 | E: ********** | W: www.hollard.co.za

From: Gordon, Dewayne ********** Sent: 08 May 2018 10:53 AM To: Nthabiseng Masakala; Gerald Marowero Cc: Godfrey Fakude Subject: ********** 2

Good day

The email below is the one that I send to your complaints department,no one got back to me and now I am trying to do a follow up on my claim yet no one can assist me

As I spoke to Godfrey yesterday he advised me to call back today and yet no one can assist me I need to know what is it that you people need in order for this to be paid out I send through all the documents that you requested WHAT MORE MUST I DO??????

I will put Hollard on Hello Peter and also lay a complaint with the Fias ombudsman as I have never received such bad service in my life.

To whom it may concern

on the 2018/05/02 I spoke to a person named Gugu ref: ********** 865 and asked about the form that the doctor needs to fill in and advised that the deceased didnt attent a doctor in years abd I was advised to send the claim through without and today I called in spoke to alot of people spoke to Emang ref: ********** 534 and she confirmed payout will be done today and now I recieved a call saying that the form I asked about they need it and I told that woman Gugu that the funeral is tomorrow we need the money and now all these things come up is this how Hollard treat clients????I will lay a complaint with the ombadsman I needs the calls for the ref numbers: ********** ********** 476 ********** 477 ********** 478 ********** 479194

the one lady I spoke to name Wandile Khumalo ref: ********** 963 was very rude and did not even try to assist

Seems as if you people don’t care about the nothing but taking the money from accounts but when its time to claim than it’s a different story

I have been trying to get an answer from the consultant I spoke to Itumeleng Pudikabekwa as per my claim and he could not assist me at all with nothing!!and as I asked to speak to a team leader he told me that he cant find a team leader which is very strange because a team leader should always be available and the name of the team leader is Siena Motsae.

I never received such bad service in my life not one question could be answered by Itumeleng

My policy number is ********** 2.

I needed to or need to know when my policy will be paid out and for some reason no one @ Hollard can assist me

Is this the way you people treat your clients????

Please do get back to me

Regards Dewayne

Good Day, Kindly note that your claim is still being processed by the claims department, and you will receive feedback once they have finalized your claim. Apologies for the inconvenience. -Regards Siena Matsue. Inbound Team Leader |Randburg|South Africa T: ********** | E: ********** | W: www.hollard.co.za ________________________________________ From: Gordon, Dewayne ********** Sent: 09 May 2018 10:46 AM To: Siena Motsae Subject: claim policy number ********** 2 Good day I have been trying to get hold of a team leader or a manager that I can talk to but everyone is in a meeting or something I need someone however no one at Hollard can assist with my claim,I have put you and everyone else I spoke to on Hello Peter. I am really tired of calling in and not getting anywhere with you people I need to know when my claim will be paid out sereing that you always in a meeting please email me whenever that meeting ends as I need to know what is happening !!!!!!!!!!!!! Please get back to me Regards this is all that I get from Hollard we will get back to you

ONCE AGAIN TODAY ON THE 14 OF MAY 2018 I CANNOT GET ANYTHING FROM HOLLARD OR EVEN TEAM LEADERS THIS IS THE EMAIL I RECEIVED TODAY AGAIN

Good Day,

I’ve just checked on your claim sir, and it is still being processed.

Unfortunately, I can’t provide you with the claims managers details as this is internal information. Your claim resolution will be communicated to you once it has been finalized.

-Regards

From: Gordon, Dewayne ********** Sent: Monday, 14 May 2018 10:14 To: Siena Motsae Subject: RE: RE:

Siena I am waiting on the details I requested

From: Siena Motsae ********** Sent: 14 May 2018 09:25 AM To: Gordon, Dewayne ********** Subject: RE: RE:

Good Day, May you kindly confirm your contact details. I've been trying to contact you to no avail. -Regards Siena Matsue. Inbound Team Leader |Randburg|South Africa T: ********** | E: ********** | W: www.hollard.co.za ________________________________________

Sent: 14 May 2018 09:13 AM To: Siena Motsae Subject: RE: RE: How long does things take with Hollard????will this be another 2weeks Please give me an update regarding my claim and I need the details of your manager as I have been asking this as from last week I need it now From: Siena Motsae ********** Sent: 14 May 2018 09:04 AM

Subject: RE: Good Day Mr Gordon, I've sent the request to our complaints department to assist with the recordings. I'm still awaiting for them to send the recordings in which I will provide you with once obtained. -Regards Siena Matsue. Inbound Team Leader |Randburg|South Africa T: ********** | E: ********** | W: www.hollard.co.za ________________________________________ From: Gordon, Dewayne ********** Sent: 14 May 2018 09:02 AM To: Siena Motsae Subject: I am still waiting on the call recordings !!!!!or is that also a problem I am really tired of Hollard and I will not ask this again As you a team leader but just as the consultants you just don’t give a f*** about assisting clients