Frustrated and Disappointed

We lodged a complaint on the 06 January 2021 we were told that the claim would be paid after 48hrs we waited and waited to date we still have not received payment from Hollard as promised, we even drove from Rusternburg to Park town head office we were told the matter has been escallated and the money will be in the account on Thursday the 14 January 2021 the day we went to head office, prior going to head office we called everyday to follow up on the pay out claim the consultants still told us the matter has been escallated, it's been two weeks now since we laid our mother to rest, we had to go borrow money just so we can burry her yet we pay R720 premiums every month, we have spent the money that hollard does not want to PAY ON RESENDING SAME DOCUMENTS AND AIRTIME, it's really frustrating that HOLLARD IS SO QUICK TO DEBIT FROM OUR BANK ACC YET IT'S A PROBLEM WHEN THEY ARE SUPPOSED TO PAY CLAIMS, WE SENT SAME DOCUMENTS MORE THAN 5 TIMES IT'S LIKE THEY HAVE TRAINED THEIR CONSULTANT TO LIE TO US, THE ONLY THING THEY HAVE DONE IS TO CALL US INDICATING THAT SINCE OUR MOTHER PASSED THERE'S ANOTHER FUNERAL PACKAGE WE CAN UPGRADE ON REGARDING FUNERAL COVER AS THE PREMIUMS OF THE CURRENT PACKAGE HAS DECREASED SINCE OUR MOTHER HAS PASSED ON.... AM TAKING THIS TO THE PRESS, AM GOING TO SKHIPHA AMA FILES NO ONE WILL EVER SUPPORT HOLLARD THEY ARE *****ING FROM US, WORST PART IS FINANCE DEPARTMENT OF HOLLARD ONLY USE EMAILS TO COMMUNICATE WITH THEIR CONSULTANTS WHICH IS NOT EFFECTIVE AT ALL I WOULD NOT ADVISE ANYONE TO USE HOLLARD AM SWITCHNG TO SANLAM......We don't plan for such events to happen that is why we take funeral covers even when we don't afford HOLLARD WHAT DO YOU EXPECTED US TO, WE ARE SUFFERING EMOTIONALLY FROM THE PASSING OF OUR MOTHER AND YOU ARE ALSO MAKING US SUFFER EMOTIONALLY AM GOING TO ALL THE PLATFORMS OF THE MEDIA AM GOING TO SKHIPHA AMA FILES AM REALLY TRIED YOU ARE *****ING FROM US PERIOD