LS
Lunghile S
1 reviews | Active since May 2019
03 Nov 2021, 09:37
Frustrated above the changes between Two Mountains and Hollard
Around August/September I received a communication informing me that my Two Mountains policy will be administered by Hollard from 01 October 2021, reason being Two Mountain was underwritten by Hollard all this time. I prefer to remain with Two Mountain myself, now when I call Hollard requesting my documents and also a proof of my last payments I am not getting any help. When I call Hollard I am told they do not have access to my policy, when I call Two Mountains I am told to call Hollard. I am really frustrated.
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Hollard Life's replyOfficial
03 Nov 2021, 09:51Hello Lunghile
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply03 Nov 2021, 09:51
Official
Hello Lunghile
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards,
Escalated Complaints Team