Frustrated

I'm getting frustrated now. On the 27th my aunt passed on... I couldn't get hold of hollard since it was holidays. Yesterday I called and was told to send forms to *** but I received no response. Today I decided to do a self service online but this thing doesn't want to accept my cellphone number... It's frustrating coz the funeral is on the 4th and I can't arrange anything because I'm struggling to claim... Someone please help me.