Frustrated 😠

In 2009, I took out a savings policy with Hollard as a new mom, wanting to save towards my daughter's education. Fast forward to 2026, the policy has matured, and I received emails from Hollard notifying me that it would be terminated upon reaching its maturity date. I submitted a withdrawal claim, but it's been two weeks with no feedback. I followed up on March 9th and copied their complaints department, only to receive an automatic reply. To date, I still haven't had any feedback from Hollard. I'm relieved my relationship with them has come to an end with them. 😠