LM
Lerato M

1 reviews | Active since Apr 2020

07 Sept 2021, 11:32

********** debits

Called hollard funeral cover department, my annual escalation took place in July 2021 to my surprise August there was an increment again of R56. One of the useless consultant from unprofessional customer care said management decided to increase because of Covid...how pathetic is that Hollard can whatever they please on my *** turnaround time had lapsed still no refund nor a call from as per promised by consultant. I want a call before close of business today or else I'm going to report this to the ombudsman and every social media platform. I want my hard earned money back. 4 years of being a loyal client and I get this NONSENSICAL ********** debits

0
Replies (3)
Hollard Life
Hollard Life's reply07 Sept 2021, 11:42
Official
Hello Lerato
 We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

To assist you with your matter please can you provide us with your policy number and identity number. 

Kind Regards
Natasha Vos
LM
Lerato M's update07 Sept 2021, 12:20
Reviewer Update
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Hollard Life
Hollard Life's reply08 Sept 2021, 08:47
Official
Hello Lerato

We are sorry to hear that you are unhappy with the recent communication from Hollard regarding your premium increase.   

We have provided you with reasons for the increase in premiums which has been sent to the email address on record. 

Kind Regards Natasha Vos