********** cover's opened at branches

Item: Hollard Life
Rating: 1
Author: Ayanda R

I'm disgusted this morning because i learnt that there was a funeral cover that was **********ly opened on my name at a branch. The contact centre will not give me details as to who and why the branch opened a cover without my consent.

Helpful (0)

Replies (4)

Hollard Life's replyOfficial

23 Mar 2021, 15:14

Hello Ayanda

Thank you for brining this matter to our attention. Our customer service team is looking into the matter.

I will be in contact with you as soon as I have received feedback.

Kind Regards
Natasha Vos

Hollard Life's reply23 Mar 2021, 15:14

Official

Ayanda R's updateReviewer Update

29 Mar 2021, 11:05

Hi,

What have you found out? Did you get answers?

Ayanda R's update29 Mar 2021, 11:05

Reviewer Update

Hi,

What have you found out? Did you get answers?

Ayanda R's updateReviewer Update

02 Apr 2021, 04:25

Hi Hollard, a further attempt was made twice yesterday to change banking details on the ********** cover. premiums were taken from my account.

Ayanda R's update02 Apr 2021, 04:25

Reviewer Update

Hi Hollard, a further attempt was made twice yesterday to change banking details on the ********** cover. premiums were taken from my account.

Hollard Life's replyOfficial

07 Apr 2021, 12:38

Hello Ayanda

Thank you for being patient and giving us the opportunity to resolve your complaint. We can confirm that the policy has been cancelled and premium refunded.

Kind Regards
Natasha Vos

Hollard Life's reply07 Apr 2021, 12:38

Official

Hello Ayanda

Thank you for being patient and giving us the opportunity to resolve your complaint. We can confirm that the policy has been cancelled and premium refunded.

Kind Regards
Natasha Vos