CB
Candice B

1 reviews | Active since Mar 2011

15 Feb 2022, 08:42

********** Actions

This insurance provider acts along side Standard Bank who dela sin ********** activities. SB incorrectly instructed Hollard to collect insurance on their behalf, even tho I have current insurance. When Hollard sent me the welcome email, they state, if this is incorrect, please send proof of your current insurance, which i did same day. I am no with an adjudicator with the banking ombudsman with the complaint against SB, and 5months later, Hollard sends a statement reflecting that I am currently insured. Too late, I am going to the media with this. You cannot do this to innocent people. Check the clients that banks send you. Dear Hollard, I was never your client, and will never be, 5months response period, you are not for consumers.

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Replies (2)
Hollard Life
Hollard Life's reply15 Feb 2022, 09:56
Official
Hello Candice

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, Escalated Complaints Team 
Hollard Life
Hollard Life's reply17 Feb 2022, 11:48
Official
Hello Candice

Thank you for your patience while we looked into your matter. We confirm that we have cancelled the policy and a cancellation letter has been sent to the email address on record. 

Contact us for any future concerns. 

Kind Regards
Escalated Complaints Team