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sibongile Z
1 reviews | Active since Nov 2018
14 Oct 2022, 21:55
********** account
********** hollard life account opened under my name without my consent. I have been trying to cancel this contract since 2021. I went to the branch, head office. Everytime I'm advised that the contract is cancelled but every month there's a debit order on my account.
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Replies (2)
Hollard Life's replyOfficial
17 Oct 2022, 08:30Hello Sibongile,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply17 Oct 2022, 08:30
Official
Hello Sibongile,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
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sibongile Z's updateReviewer Update
08 Nov 2022, 07:32Thank you to Thelma Mandlazi, my request was process and completed. Thank you so much
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sibongile Z's update08 Nov 2022, 07:32
Reviewer Update
Thank you to Thelma Mandlazi, my request was process and completed. Thank you so much