***** committed on a Pensioner

I am utterly disgusted as I have been struggling with yourself and Edgar's store where I asked to cancel this policy my granny is not working an is a pensioner. Why do you not want to cancel why do we have to fight. I would like to take this to the ombudsman as this is ***** for many years. Please cancel all policies you have from me and refund me my money that u been taking every month from my granny accounts, however if there is money due to be paid out to me, pay me first before you cancel it. Call me on Monday at exactly 1.30pm when I come back from the hospital.