KZ
Kayise Z
1 reviews | Active since Jan 2017
17 Aug 2021, 08:41
***** by a Consultant
In 2019 my uncle passed away and I had a policy for him and wife. After my uncles funeral. I realized that the premium didn't go down. Called Holland and I was told that the policy was canceled and a new one was opened and it only covered my Aunt. Asked them who asked for the policy to be canceled and the consultant didn't have an answer. Now Seeing that this policy is getting too expensive for me. I asked for the Policy documents and realized that I'm also covered for R198 on this policy without my knowledge. I need someone to sort it out and follow up on the ***** that was done by one of your consultants. Policy number***5 / ***4.
Helpful (0)
Replies (10)0
Replies (10)
Hollard Life's replyOfficial
17 Aug 2021, 09:02Hello Kayise
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Natasha Vos
Hollard Life's reply17 Aug 2021, 09:02
Official
Hello Kayise
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Natasha Vos
KZ
Kayise Z's updateReviewer Update
24 Aug 2021, 18:21Hi Natasha,
Someone did call me on the 18th and she told me that i will get response within 48 hours and today is the 24th.
How soon can this be resolved? or you are dragging it for another debit order date?
Someone did call me on the 18th and she told me that i will get response within 48 hours and today is the 24th.
How soon can this be resolved? or you are dragging it for another debit order date?
KZ
Kayise Z's update24 Aug 2021, 18:21
Reviewer Update
Hi Natasha,
Someone did call me on the 18th and she told me that i will get response within 48 hours and today is the 24th.
How soon can this be resolved? or you are dragging it for another debit order date?
Someone did call me on the 18th and she told me that i will get response within 48 hours and today is the 24th.
How soon can this be resolved? or you are dragging it for another debit order date?
KZ
Kayise Z's updateReviewer Update
25 Aug 2021, 09:57Thank you for the response, even though this is taking too long and I hope that thus will be resolved as soon as possible.
KZ
Kayise Z's update25 Aug 2021, 09:57
Reviewer Update
Thank you for the response, even though this is taking too long and I hope that thus will be resolved as soon as possible.
KZ
Kayise Z's updateReviewer Update
09 Sept 2021, 13:55I'm still waiting for someone to call me with regards to reinstating the old policy and my refund.
KZ
Kayise Z's update09 Sept 2021, 13:55
Reviewer Update
I'm still waiting for someone to call me with regards to reinstating the old policy and my refund.
Hollard Life's replyOfficial
09 Sept 2021, 14:39Hello Kayise
We apologise for the delay and assure you that the your matter is being attended to.
As soon we have confirmation we will provide you with feedback.
Kind Regards
Natasha Vos
We apologise for the delay and assure you that the your matter is being attended to.
As soon we have confirmation we will provide you with feedback.
Kind Regards
Natasha Vos
Hollard Life's reply09 Sept 2021, 14:39
Official
Hello Kayise
We apologise for the delay and assure you that the your matter is being attended to.
As soon we have confirmation we will provide you with feedback.
Kind Regards
Natasha Vos
We apologise for the delay and assure you that the your matter is being attended to.
As soon we have confirmation we will provide you with feedback.
Kind Regards
Natasha Vos
KZ
Kayise Z's updateReviewer Update
14 Sept 2021, 10:26This enquiry was logged on the 14th of August and today is the 14th of September. Yyhhhooo what kind a service is this that I'm getting from Hollard after being with them for so many years. Are you waiting for the second debit order date? This is pathetic and I'm flabbergasted with the fact that you dont care about the ***** that your consultants are doing, while customers are being ****** day light. Sent you an email on Wednesday and I haven't heard from you. I think I need a lawyer for this ***** to be resolved.
KZ
Kayise Z's update14 Sept 2021, 10:26
Reviewer Update
This enquiry was logged on the 14th of August and today is the 14th of September. Yyhhhooo what kind a service is this that I'm getting from Hollard after being with them for so many years. Are you waiting for the second debit order date? This is pathetic and I'm flabbergasted with the fact that you dont care about the ***** that your consultants are doing, while customers are being ****** day light. Sent you an email on Wednesday and I haven't heard from you. I think I need a lawyer for this ***** to be resolved.
KZ
Kayise Z's updateReviewer Update
14 Sept 2021, 14:06Natasha, this was communicated to me 2 weeks ago. I want action please not the same story everyday. I'm tired of waiting. I need a breakdow because I still have a copy of the old policy document.
KZ
Kayise Z's update14 Sept 2021, 14:06
Reviewer Update
Natasha, this was communicated to me 2 weeks ago. I want action please not the same story everyday. I'm tired of waiting. I need a breakdow because I still have a copy of the old policy document.
KZ
Kayise Z's updateReviewer Update
15 Sept 2021, 10:38Thank you for the feedback and it is good to know that somethingis being done. What are the timelines for the refund? Friday will be a full month since submission of this enquiry.
KZ
Kayise Z's update15 Sept 2021, 10:38
Reviewer Update
Thank you for the feedback and it is good to know that somethingis being done. What are the timelines for the refund? Friday will be a full month since submission of this enquiry.
KZ
Kayise Z's updateReviewer Update
15 Sept 2021, 10:43Natasha, I just received this SMS - Hello MRS Dube. We cancelled your policy as you requested. You no longer have cover. We are sorry to see you go. :( Hollard Auth FSP
KZ
Kayise Z's update15 Sept 2021, 10:43
Reviewer Update
Natasha, I just received this SMS - Hello MRS Dube. We cancelled your policy as you requested. You no longer have cover. We are sorry to see you go. :( Hollard Auth FSP
KZ
Kayise Z's updateReviewer Update
15 Sept 2021, 10:44I'm getting 2 contradicting stories???
KZ
Kayise Z's update15 Sept 2021, 10:44
Reviewer Update
I'm getting 2 contradicting stories???