For a company that says ''INSURING YOU AND THE PEOPLE YOU LOVE'' this breaks my heart

I recently took out a funeral plan for my self and my family, the first debit order went of on the 1st of December which was a Saturday for the amount of R588,70. When speaking to the consultant that was assisting me take up this policy I was advised that all people listed on the policy would be cover for accidental death as soon as the FIRST PAYMENT went off. Unfortunately one of the people covered under this policy was shoot and ****ed last Sunday by two unknow assailants and they got away a

Seeing as Hoolrd advised me that my family would be covered for accidental deaths for the first debit I procceded to the Jabulani Mall branch where I was assisted by the lady that handles claims for the branch, she advised which forms I needed to bring and I brought all the relevant forms on times regarding the death of my niece. She then gave me some form that needed to be signed a doctor where the doctor would need tate how many times the deceased come for visits, what was the diagnosis each time she visited. could her death possibly he HIV/AIDS related etc.

After spending the whole day running around trying to get details from doctors a really helpful lady advised that these doctors forms where unnecessary as this was an accidental death and not a natural death. I then went back and the claim was only processed around 5pm today being Wednesday the 12th of December.

The funeral has already been set for this Friday being the 14th of December, when I asked how soon I would get the pay out I was advised that I needed to wait for a reply tomorrow being the day before the funeral In the afternoon "after one'' I was told. How will I know provide all the necessary things needed for the funeral. While being sols the product I was promised certain deliverables and when trying to cliam I was askied for documents and I made sure I had them on time , then was sent on a wild goose chase for unnecessary additional info.

Now I am at a point where I might even need to cancel the funeral as I don't have the money that was promised my Hollard. I must say this is truly disheartening and to think the humiliation my family will have to go through for cancelling should we not get paid out in time to buy the necessary provisions for this funeral.

For a company that says ''INSURING YOU AND THE PEOPLE YOU LOVE'' this breaks my heart