Follow up on Hollard funeral service complain

Hollard doesn't deserve not a single star after a review I have put through for my funeral cover. A response I received after weeks was saying that they will continue to debit and wave the past premiums but still the debit didn't happen. Can hollard just re-imburse me cause clearly they cant provide me with the service I need. If Iam struggling with them to debit now, what will happen the day Iam claiming under this policy?? My beneficiary will clearly get the same headache Im a geting now just for them to debit timeously. They have failed in their contractual obligation. Can I re-imbursed for a waste of time for all these years. The service is poor than poorer. Never waste your time with hollard funeral services ever if you know what's good for you.