Flabbergasted

My mother made a claim recently on the 8th of March 2018 and we told all the required document Copy of ID’s for the deceased and my mother, the Notice of death and a copy of the death certificate of which those are the documents we knew off , we were then advised that we need to take the CMA form to the hospital it came as a surprise to us as we were never informed about such or even a formal communication was never sent out to any of your clients.

We took the form to the hospital on Friday the 9th and to our surprise before the form can be signed we had to make a payment to the hospital for the cost that was made by the deceased, unfortunately we did not have the funds at the time.

On Monday morning the 12th of March we managed to go make payment and the hospital advised that they are not sure when the forms will be signed as it’s not the doctors job it can maybe take 2/3 months , with God’s grace we managed to get the forms same day then we took them through to the meadowlands branch in Meadow point.

Since we had done our part and knowing that Hollard’s TAT is 48hours we expected to get the money by 14 March Wednesday or 15 March Thursday guess what till to date we have not received anything.

I went to the branch 15 of March yesterday cause my mother kept on stressing and calling me, when I got to the branch I was advised that NOTHING was done , it had even been processed as yet one of the branch consultants tried calling the people who work with the claims but guess what it only rings.

I told my mother about this and since she work closer to the Hollard’s main branch in Park Town she was able to go there and was advised by a consultant that her papers are just floating around and no one seems to know whom they belong too, imagine such service and then she was advised that we need to do another affidavit to stay on fill for what for who?

We had to borrow money from people in order to arrange the funeral my mother is not well right now she is stressed a lot and the ups and downs she is doing are not healthy for her and the expense of using taxis and the petrol I have to use.

I myself Lesego have been with Hollard since 2015 I was only 19 years of age and I have been telling people about the good service I received when my father passed away last year I even managed to get people to join Hollard. The current service my mother is receiving believe me I’m going to cancel my policy with you ad advise everyone that I know off to cancel it as you are not being customer centric and making fools of people.

How can you make changes without consulting your clients when you debit our money its very nice but when we have to claim then we get NONSENSE like this I am flabbergasted by the service you have provided and this will not be ending here.

WE STILL HAVE NOT RECEIVED OUR MONEY TILL TO DATE IT'S THE 26th OF MARCH WE CLAIMED ON THE 8TH OF MARCH...WOW