JM
Josina M

1 reviews | Active since Jan 2023

16 Feb 2023, 20:34

Firstly i was not happy with how i was treated regarding the claim of my late husband, but after speaking with Thelma Mandlazi i was so happy the way she was patient with me and how she got me to get my refund

Firstly i was not happy with how i was treated regarding the claim of my late husband, but after speaking with Thelma Mandlazi i was so happy the way she was patient with me and how she got me to get my refund. People like her will take your company higher. What i would like for the company to do is train your consultants to speak nicely with clients and to also answer the phone and not to take someone from pillar to post

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Replies (1)
Hollard Life
Hollard Life's reply17 Feb 2023, 10:45
Official
Hello Josina,

Thank you for taking the time to tell us about your purple experience. 

We are so excited that you were happy with the exceptional service delivered by Thelma Mandlazi, during your recent complaint experience. 

We’ve shared this awesome feedback with Thelma

Kind regards, 

Escalated Complaints Team