BL
Benny L
1 reviews | Active since Mar 2012
13 Jan 2022, 10:02
Finrite ignoring customers
I have an cell phone insurance with Hollard under Edgar's. I made an online claim of which nobody contacted me. I logged a call on the 10th today is the 13th. The numbers that they have given me are not going through. I want them to contact ASAP.
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
13 Jan 2022, 11:40Hello Benny
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our claims team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated complaints team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our claims team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated complaints team
Hollard Life's reply13 Jan 2022, 11:40
Official
Hello Benny
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our claims team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated complaints team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our claims team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated complaints team
BL
Benny L's updateReviewer Update
13 Jan 2022, 15:06I am still waiting for your consultant to call me
BL
Benny L's update13 Jan 2022, 15:06
Reviewer Update
I am still waiting for your consultant to call me
Hollard Life's replyOfficial
17 Jan 2022, 09:38Hello Benny
We are sorry for the length of time it is taking to resolve your matter. We have escalated your claim to our administrator who will be in contact with you within five working days.
Kind Regards
Escalated Complaints Team
We are sorry for the length of time it is taking to resolve your matter. We have escalated your claim to our administrator who will be in contact with you within five working days.
Kind Regards
Escalated Complaints Team
Hollard Life's reply17 Jan 2022, 09:38
Official
Hello Benny
We are sorry for the length of time it is taking to resolve your matter. We have escalated your claim to our administrator who will be in contact with you within five working days.
Kind Regards
Escalated Complaints Team
We are sorry for the length of time it is taking to resolve your matter. We have escalated your claim to our administrator who will be in contact with you within five working days.
Kind Regards
Escalated Complaints Team
Hollard Life's replyOfficial
18 Jan 2022, 11:28Hello Benny
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and further communication has been sent to you from Finrite to proceed with your claim.
Contact us for any future concerns or compliments.
Kind regards, Escalated Complaints Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and further communication has been sent to you from Finrite to proceed with your claim.
Contact us for any future concerns or compliments.
Kind regards, Escalated Complaints Team
Hollard Life's reply18 Jan 2022, 11:28
Official
Hello Benny
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and further communication has been sent to you from Finrite to proceed with your claim.
Contact us for any future concerns or compliments.
Kind regards, Escalated Complaints Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator have informed us that your matter has been resolved and further communication has been sent to you from Finrite to proceed with your claim.
Contact us for any future concerns or compliments.
Kind regards, Escalated Complaints Team