MR
Marlene R
1 reviews | Active since Oct 2022
24 Jul 2025, 14:56
Feedback on Claim
I must say this is one of the worst companies when it comes to communication skills. You kerp on callibg just to get to your assessor that is handeling your claim. No contact nunber or email was provided when I did speak to him. Arrangemens was made but now webt I just want to follow-up it becomes a matter of imposibility. Even tried to get the lady back on the line who helped me in the first place but not even she is gettibg back to me now. So please can anyoneone tell me how do we follow-up on estate provider plan that we had or how can I get hold of my assessor. I am not fighting I am really asking
Helpful (0)
Replies (7)0
Replies (7)
Hollard Life's replyOfficial
24 Jul 2025, 16:57Hello Marlene R
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply24 Jul 2025, 16:57
Official
Hello Marlene R
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
MR
Marlene R's updateReviewer Update
30 Jul 2025, 15:51Wow this is the main reason why we landed up here in the first place as my assessor instructed me to sent the documents to ***. which is what I did on the 12th of July 2025 at 12:10 then when heard nothing back I tried to call and call and call with no feedback. Promises were made that Gladys will get back to me when I was able to get through to the call centre.
A follow-up mail was again send on the 22nd of July 2025 at 15:18 and I have proof below that the message was read
To: Gladys Moeng
Subject: FW: Call Ref no ***
Sent: 22 July 2025 15:18:29 (UTC+02:00) Harare, Pretoria
was read on 22 July 2025 15:22:49 (UTC+02:00) Harare, Pretoria.
This is what I was trying to find out this whole time if she did send it to my assessor. But your communication and accessibility to your staff is basically impossible
I can even send screenshots of the mails so please let me know who my assessor is, what his direct contact number is, his email as my trust in this company after nearly 18 years went flying out of the window
A follow-up mail was again send on the 22nd of July 2025 at 15:18 and I have proof below that the message was read
To: Gladys Moeng
Subject: FW: Call Ref no ***
Sent: 22 July 2025 15:18:29 (UTC+02:00) Harare, Pretoria
was read on 22 July 2025 15:22:49 (UTC+02:00) Harare, Pretoria.
This is what I was trying to find out this whole time if she did send it to my assessor. But your communication and accessibility to your staff is basically impossible
I can even send screenshots of the mails so please let me know who my assessor is, what his direct contact number is, his email as my trust in this company after nearly 18 years went flying out of the window
MR
Marlene R's update30 Jul 2025, 15:51
Reviewer Update
Wow this is the main reason why we landed up here in the first place as my assessor instructed me to sent the documents to ***. which is what I did on the 12th of July 2025 at 12:10 then when heard nothing back I tried to call and call and call with no feedback. Promises were made that Gladys will get back to me when I was able to get through to the call centre.
A follow-up mail was again send on the 22nd of July 2025 at 15:18 and I have proof below that the message was read
To: Gladys Moeng
Subject: FW: Call Ref no ***
Sent: 22 July 2025 15:18:29 (UTC+02:00) Harare, Pretoria
was read on 22 July 2025 15:22:49 (UTC+02:00) Harare, Pretoria.
This is what I was trying to find out this whole time if she did send it to my assessor. But your communication and accessibility to your staff is basically impossible
I can even send screenshots of the mails so please let me know who my assessor is, what his direct contact number is, his email as my trust in this company after nearly 18 years went flying out of the window
A follow-up mail was again send on the 22nd of July 2025 at 15:18 and I have proof below that the message was read
To: Gladys Moeng
Subject: FW: Call Ref no ***
Sent: 22 July 2025 15:18:29 (UTC+02:00) Harare, Pretoria
was read on 22 July 2025 15:22:49 (UTC+02:00) Harare, Pretoria.
This is what I was trying to find out this whole time if she did send it to my assessor. But your communication and accessibility to your staff is basically impossible
I can even send screenshots of the mails so please let me know who my assessor is, what his direct contact number is, his email as my trust in this company after nearly 18 years went flying out of the window
MR
Marlene R's updateReviewer Update
30 Jul 2025, 15:59I can also add that even the attorneys handeling the estate was cced in every mail. So basically I have been trying just to find out if Gladys forwarded my mails to my assessor. But instead of just calling me back after so many messages or the assessor just contacting me again as he also promised your staff choose to remain quite with no follow-up in a client for nearly 18 years this is unacceptable
MR
Marlene R's update30 Jul 2025, 15:59
Reviewer Update
I can also add that even the attorneys handeling the estate was cced in every mail. So basically I have been trying just to find out if Gladys forwarded my mails to my assessor. But instead of just calling me back after so many messages or the assessor just contacting me again as he also promised your staff choose to remain quite with no follow-up in a client for nearly 18 years this is unacceptable
MR
Marlene R's updateReviewer Update
30 Jul 2025, 16:24A mail eas send to the email provided lets see if I get feedback now but it has all the proof as from the 12th of July 2025
MR
Marlene R's update30 Jul 2025, 16:24
Reviewer Update
A mail eas send to the email provided lets see if I get feedback now but it has all the proof as from the 12th of July 2025
Hollard Life's replyOfficial
30 Jul 2025, 17:49Hello Marlene R
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's reply30 Jul 2025, 17:49
Official
Hello Marlene R
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
MR
Marlene R's updateReviewer Update
31 Jul 2025, 10:21Dear Phuti I want to thank you from the bottom of my heart that you attended to my matter and handled my dismay with grace and patients. Thank you for all your efforts in getting a resolution to my Issue. I truely appreciate it. If there is other rewies that I can complete please let me know
MR
Marlene R's update31 Jul 2025, 10:21
Reviewer Update
Dear Phuti I want to thank you from the bottom of my heart that you attended to my matter and handled my dismay with grace and patients. Thank you for all your efforts in getting a resolution to my Issue. I truely appreciate it. If there is other rewies that I can complete please let me know
Hollard Life's replyOfficial
31 Jul 2025, 10:54Hello Marlene R
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered by Phuti, during your recent claim experience.
We’ve shared this awesome feedback with Phuti.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered by Phuti, during your recent claim experience.
We’ve shared this awesome feedback with Phuti.
Kind regards,
Social Resolutions Team
Hollard Life's reply31 Jul 2025, 10:54
Official
Hello Marlene R
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered by Phuti, during your recent claim experience.
We’ve shared this awesome feedback with Phuti.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Thank you for taking the time to tell us about your purple experience.
We are so excited that you were happy with the exceptional service delivered by Phuti, during your recent claim experience.
We’ve shared this awesome feedback with Phuti.
Kind regards,
Social Resolutions Team