NM
Nomsa M
1 reviews | Active since Jan 2014
03 Apr 2016, 17:03
Feedback not provided
On Thursday the 24/03/2016 we logged a funeral claim of which i was told it will take 48 hours after sending the documents. On the 29/03/2016 they said they didn't receive the documents we must re-send. On the same day we resent the documents and they confirmed to have received them. On Wednesday they told us the claim in on status \PENDING\" and we were not given any reason why. They promised to give us a call back but that never happened until today we still waiting."
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Hollard Life's replyOfficial
04 Apr 2016, 12:00Hello vkamanga,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply04 Apr 2016, 12:00
Official
Hello vkamanga,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***