Feedback

i have a funeral policy with Hollard and my father passed away. When i called Hollard they confirmed that i had covered him and the cover was R21 000.00 this was confirmed on the 02/08/2017 and they said nothing about waiting period because i had upgraded the cover sometime in April 2017. i went to Hollard branch to submit all the document and the person that help also did not inform me that because i had upgraded the was a waiting period, the next thing no one even called me to advise that because of the upgrade and the waiting period they will only pay as per previous amount on the cover of R11 000.00. i then called Hollard to findout why i was paid R11 000.00 the guy that ANSWERED THE PHONE WAS SO RUDE. I then put in a complain for the matter to be investigated and i was told it will take 2 weeks this was on the 07/08/2017. I than followed up with the matter and a lady called me 16/08/2017 to advise that i will get feedback later that day. Every time i call hollard i have to explain my complain i donot think its on the system. All i wanted was the call when i did the upgrade on my policy and the call when i called on the 02/08/2017 to check if my father was covered on the policy. I am getting very frustrated that no one at hollard care about their client and after losing my father i do not need the stress that i am gwetting from Hollard. I AM SO DISAPPOINTED WITH THE SERVICE THAT I HAVE RECEIVED