Far from being the countries favourite insurer!!

It's sad I have to resort to this platform to get assistance from Hollard. I have called numerous times, recounted my issue countless times to different people. Still at the end of June, I am still to be assisted. So here goes again. I have a exRegent funeral policy and a Hollard funeral policy which were taken at different times/years. The Regent policy was deducted straight from my salary because I was an employee. When I left the company I made a call to the department to find out what my options were. I was told I'd be sent a debit order form to complete. That was weeks ago. The last premium received on that policy was in April. I'm sure it has lapsed now. What must I do to get assistance???