False information from your canvasa

In 2012 I was approached by 1 of the canvas from hollard,they opened a policy for me and explained to me that the policy will give cash back after 5years, last year I got a call from hollard that I should add my twin sister to the policy so that I can get cash back after 5years, i asked her how because the policy that I took is the 1 that your explaning, she said no is not,the reason why I took the policy I was guarantee and explained that I'll get a cash back after 5years ,the person who captured my form he/she selected something that I didn't chose.