TM
Tholly M
1 reviews | Active since Jun 2021
23 Jul 2022, 18:49
False information
I took Hollard funeral policy through Pep in 2013. And I was told it covers a still born baby, but when we try to claim 2 weeks ago we were told the insurance covers still born up to 29 weeks. So what must we do if it's after 29 weeks cause it's still a still born as the hospital papers declared.
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
25 Jul 2022, 07:40Hello Tholly
We are saddened to hear about the loss of your baby. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim. We will engage with you within five working days.
Kind regards,Escalated Complaints Team
We are saddened to hear about the loss of your baby. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim. We will engage with you within five working days.
Kind regards,Escalated Complaints Team
Hollard Life's reply25 Jul 2022, 07:40
Official
Hello Tholly
We are saddened to hear about the loss of your baby. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim. We will engage with you within five working days.
Kind regards,Escalated Complaints Team
We are saddened to hear about the loss of your baby. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim. We will engage with you within five working days.
Kind regards,Escalated Complaints Team