False advertising to make money out us

In 2016 I took a funeral cover with Hollard, a year later 2017 received a call from Holland’s consultant selling me additional benefit coming with policy. In our conversation I was told the additional value is R15k towards varsity fees for my children whom are covered in the policy. The consultant even had a nerve to tell me that because I had already been with them for a in 2019 my daughter would qualify to receive it. (You need to have been with them 3 years) before one can benefit.

I called in about 2-3 weeks claiming for the education benefit only to be told “No, your child only benefits when you are dead” funny that part was never mentioned to me. How will my children even know they have educator benefit when I’m dead ????

I’m actually disgusted by this, Hollard never fails to debit my account but when they are supposed to keep the end of their bargain something else comes up. It’s easy to take money from people’s accounts but to pay out it’s an issue....