False accusations not payout

Wish I could no stars. Mahala funeral policy underwritten by Hollard.i have been given the run. I ask them if I app**** for the upgrade of this policy in June 2022 why it was only submitted in September. The first call hope it's recording is available the operator confirmed the upgraded amount and the person claiming for. Thenmy stop order was submitted in September and I went an cancel in November at my HR a linked was send from my HR. Then it 8 months they have not receive premium from me November or September till now 24/02/2023 is that 8 months I'm so confused. I told the manager Donald that I have all my emails with Allestine Freeman even the last one to che k my policies on 17/02/2023 since I forwarded it to him on the 1/03/2023 for an investigation no response received. They should just give my premiums of over 7 years back that's it.