Failures and *****

My experience and still experience is the worst yet disgust service running.... My grandfather died last week Wednesday and by God's grace and buried but by borrowed money. Hollard has embarrassed me in front of my family and friends neighbors and community. After the undertaker took with confidence I knew I'll give my grandfather a dignified send off but the process was the worst and to think what they did to us shame on you. After the body was taken I took all necessary documents to hollard in Jabulani as we get there there was a lady being attended before us and we patiently waited as they stood up together chanting and laughing away they sat back again.... Finally we got attended too. We were told some things were missing and we got sent back and because I made my Gran to be the beneficiary her signature was needed even though I was paying the premium no stress I go drive back home get the signature go back to hollard the next day we were assisted by some rude and arrogant lady at 09:10 and told us they not open come back later we refused to leave trying to explain to her that we were there yesterday a document was missing so we here to drop it off she than opened the door as we were blocking it with our feet. So we I thought by Monday money will be in so all necessary things can be done. Hollard sends an email stating that they have not received anything from us as we were calling the whole day to ask if they have received the money they continue to the particular paper they have not received they go ahead to say they want the actual beneficial. What an embarrassing moment and time that happened to us I had to take my gran mother off the mattress as in our culture when the husband passes the wife sits only on the mattress with a heavy blanket until the funeral is over. I get by gran LEAVING my grandad with visitors trying to get the money that I have been paying without fail but to tornish the name and seem as if I couldn't look after my grandparents off we went to jabulani hollard is closed I cried I sobbed instead gran was comforting Hai no hallard you are shameful I than start making calls and the undertaker wants there money and the burial ceremony by indeed God's grace people gathered and next day which was yesterday is buried with dignity what still sadness me the promises I made to people claiming later today at 5 it'll be in not even a please call me....... Yaaaaahhhhh I've never and will never ever recommend hollard but to rub their name till my own death. You have shamed us disappointed us embarrassed us. Shame on you