Failure to pay monthly provider benefit

Hollard is paying the monthly provider benefit. This month I have waited for the monthly provider benefit which I usually get each month on 3rd every month. When I called to find the answers I was told the money usually get deposited to me every month on the 16th. Unfortunately that is not correct I have always recieved the money on the 3rd each month. I then launched a complaint on their website. The lady by the name Rachel Mostert called and told me the systems shows I always get the money on the 19th, she also told me to send her the bank statement as a proof that I was getting paid on the 3rd, till date I have been waiting. I have also told them I am not happy and my issue was not resolved. I was wondering how can the date change just like that, without even letting me know and I have people to feed at home.