Failure to deliver

I've been trying to put a funeral claim for over a month and each time I call I'm told that they waiting for forensics .the issue here is the funeral policy purpose has been defeated ,because we take this policy to assist in times of need,which is when the unfortunate happens,when you are in desperate need of money to assist with burial arrangements.The policy states that funds will be available within 24 to 48 hours when you claim,in my case it has been over a month and a claim has not been put through. Interesting enough other insurances has paid all the covers under the deceased person but hollard is still investigating.I've had the policy in question for over 10 years and this is the treatment. I have not received a courtesy call from the company in terms of update. I only get updates when i do follow up.In my view Hollard has failed me as a client and it's in bridge of the contract.<br> <br>